Benchmarking for Continuous Quality Improvement in the Public Sector

Bullivant, John R. (Director, Benchmarking Reference Centre, NHS, Wales)
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Hardback
192 pages
Bibliography
Published: 1994
Publisher: Pearson Professional Education
ISBN / EAN: 058224434X

The benchmarking concept is one by which different players share details of their performance in delivering services to allow "best practice" criteria to be established. This text aims to help public-sector managers develop performance criteria in areas