Action Plan for Outcomes Assessment in Your Library

Hernon, Peter (Professor, Graduate School of Library and Information Science, Simmons College, Boston, USA)
Dugan, Robert E. (Director, Mildred F. Sawyer Library, Suffolk University, Boston, USA)
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Paperback
202 pages
Published: 2002
Publisher: American Library Association
ISBN / EAN: 0838908136

A practical manual on the process of library outcomes assessment. It includes detailed case studies and discusses how to: prepare an outcomes assessment strategy; execute your plan by collecting and analyzing data; and measure the value of the services y