A Consumer Guide to Making a Complaint and Demanding Redress
Holmes, Ashley
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Paperback
Edition: 4th ed
288 pages
Glossary, Index
Published: 1997
Publisher: Which? Books
ISBN / EAN: 0852026463
This is a guide to writing letters of complaint when suppliers of goods and services fail to come up to standard. It explains the rights of the individual and the obligations of the organization or person serving, and provides 150 carefully worded model
