Holmes, Ashley
O'Leary, Jane
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Paperback (C Format)
Edition: Rev. ed
288 pages
Forms
Published: 2000
Publisher: Which? Books
ISBN / EAN: 0852028199
2nd edition. Based on the experience of the Consumers' Association's legal department, this book has 150 standard letters, adaptable to particular circumstances, to help readers complain effectively and obtain redress.
